Erie, Pa. (Sept. 24, 2015) – Erie Insurance received top honors in the renters insurance segment on the J.D. Power Household Insurance Study, which evaluates customer satisfaction in the homeowners and renters product lines. Erie Insurance scored 817. The industry average was 808 on a 1,000-point scale.
“Consumers’ needs are constantly evolving, and it’s our job to evolve with them to ensure we can offer protection that fits those needs,” said Terry Cavanaugh, president and CEO of Erie Insurance. “We are proud to receive the highest rating in the renters’ insurance segment.”
The 2015 Household Insurance Study measured five factors to determine overall satisfaction. Those factors included interaction, policy offerings, price, billing/payment, and claims.