Erie, Pa. (Aug. 31, 2015) – For the third year in a row, Erie Insurance received top honors on the J.D. Power Small Business Commercial Insurance Study, which evaluates small business owners’ satisfaction with commercial insurance policies. Erie Insurance scored 827 in 2015, up from 813 in 2014. The industry average was 793 in 2015, up from 783 in 2014.
“As small business owners themselves, our independent insurance agents understand the needs of their commercial customers. Ranking highest for the third year in a row on this study is an honor, and a demonstration that we strive to meet those needs with coverage our customers need and at a cost they can afford,” said Terry Cavanaugh, president and CEO of Erie Insurance.
The 2015 Small Business Commercial Insurance Study measured five factors to determine overall satisfaction. Those factors included price, payment/billing, policy offerings, claims and interaction.